Frequent Asked Questions

General

• What is the correct power-up sequence for hard drives and computers?
• What is the correct way to remove a FireWire or USB drive from your system?

Interface Connectivity

• What is the difference between SATA (Serial ATA) and eSATA (external SATA)?

Drive Formatting

• My new drive is not showing up in Windows XP. How do I reformat it using XP?
• What is the Mac OS Journaled File System?
• My new drive is not showing up in Windows 7. How do I reformat it using Windows 7?
• How do I reformat my drive using Mac OS X?

Backup Applications

• Why doesn't Time Machine allow me to backup to my Glyph drive over a network?
• Can you suggest a simple way to backup my Glyph drive in Mac OS X?

Audio Applications

• Pro Tools with RAID drives?
• Digidesign does not support RAID drives, but Glyph says their RAID products work with Pro Tools. What's up?
• Digidesign Mbox 2 Pro and Drive Performance Issues
• Why does Pro Tools report that my drive is not a valid audio volume?
• How many tracks of audio can my Glyph drive reliably handle?